Data Processing Agreement (DPA)
Data Processing Agreement (DPA)
Data Processing Agreement (DPA)
This Data Processing Agreement explains the baseline data processing terms for Fleetrix customers using the platform.
1. Roles
The customer is generally the data controller for tenant, customer, employee, driver, supplier, finance, and operational data entered into Fleetrix. Fleetrix acts as a processor or service provider when processing that data to deliver the platform.
2. Processing purpose
Fleetrix processes data to provide application hosting, user access, workflow automation, document generation, storage, support, troubleshooting, backup, security, analytics, and service improvement.
3. Categories of data
Data may include company profiles, customer records, order information, passenger details, driver and staff records, finance documents, invoices, receipts, payroll records, images, attachments, logs, and communication records.
4. Security measures
Fleetrix applies reasonable technical and organizational measures including access control, authentication, role permissions, audit logs, backups, storage controls, and secure infrastructure configuration.
5. Sub-processors
Fleetrix may use infrastructure, storage, email, security, analytics, mapping, routing, OCR, and payment or communication service providers where required to provide the service.
6. Customer instructions
Fleetrix processes customer data based on platform configuration, user actions, support requests, commercial agreements, legal requirements, and documented operational instructions.
7. Retention and deletion
Data retention may depend on customer configuration, legal or accounting obligations, active subscriptions, backup windows, and owner-defined retention settings. Deleted or deactivated data may remain in backups for a limited period before expiry.
8. Assistance
Fleetrix may assist customers with reasonable requests related to data access, correction, export, deletion, security incidents, and compliance support, subject to technical feasibility and applicable agreement terms.
9. International processing
Data may be processed or stored in regions where Fleetrix or its service providers operate, subject to applicable safeguards and service configuration.
10. Contact
For questions about this Data Processing Agreement, contact info@fleetrixapp.com.
This Data Processing Agreement explains the baseline data processing terms for Fleetrix customers using the platform.
1. Roles
The customer is generally the data controller for tenant, customer, employee, driver, supplier, finance, and operational data entered into Fleetrix. Fleetrix acts as a processor or service provider when processing that data to deliver the platform.
2. Processing purpose
Fleetrix processes data to provide application hosting, user access, workflow automation, document generation, storage, support, troubleshooting, backup, security, analytics, and service improvement.
3. Categories of data
Data may include company profiles, customer records, order information, passenger details, driver and staff records, finance documents, invoices, receipts, payroll records, images, attachments, logs, and communication records.
4. Security measures
Fleetrix applies reasonable technical and organizational measures including access control, authentication, role permissions, audit logs, backups, storage controls, and secure infrastructure configuration.
5. Sub-processors
Fleetrix may use infrastructure, storage, email, security, analytics, mapping, routing, OCR, and payment or communication service providers where required to provide the service.
6. Customer instructions
Fleetrix processes customer data based on platform configuration, user actions, support requests, commercial agreements, legal requirements, and documented operational instructions.
7. Retention and deletion
Data retention may depend on customer configuration, legal or accounting obligations, active subscriptions, backup windows, and owner-defined retention settings. Deleted or deactivated data may remain in backups for a limited period before expiry.
8. Assistance
Fleetrix may assist customers with reasonable requests related to data access, correction, export, deletion, security incidents, and compliance support, subject to technical feasibility and applicable agreement terms.
9. International processing
Data may be processed or stored in regions where Fleetrix or its service providers operate, subject to applicable safeguards and service configuration.
10. Contact
For questions about this Data Processing Agreement, contact info@fleetrixapp.com.